Frequently Asked Questions
Everything you need to know about your REFY beauty journey.
When will my order arrive?
Standard shipping typically takes 3-5 business days within the UK, while international delivery can take between 7-14 business days depending on your location.
What is your return policy?
We offer a 14-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are REFY products vegan and cruelty-free?
Yes, all REFY products are 100% cruelty-free and vegan. We do not test on animals at any stage of product development.
How do I find the right shade for my skin tone?
Each product page features a detailed shade guide and model imagery. If you need further assistance, you can use our virtual shade finder or contact our customer service team for a personalized recommendation.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your specific destination.
Can I change or cancel my order after it's been placed?
Once an order is placed, it is processed immediately by our warehouse. Please contact us as soon as possible, but we cannot guarantee changes once the fulfillment process has begun.